Increasing Customer Service with GPS Fleet Tracking for MunicipalitiesJuly 31, 2012 by: Carol Jacobson
When a municipality is also a utilities provider for nearly 50,000 people, reliable, real-time fleet visibility is the key to good customer service. When the City of Georgetown, Texas realized cell phone GPS tracking was not accurate enough, they began seeking a new solution. That’s when they found Wireless Matrix and FleetOutlook.
The City of Georgetown provides electric, water, sewer and trash for the entire city and the surrounding areas, which adds up to about 220 square miles within their service area. The municipality had various fleet tracking problems, which led to poor customer service and slow response times during emergencies. Facilities departments didn’t know where their crews were, who was in what part of town, or if crews had arrived when they had been scheduled to.
After deploying FleetOutlook on 65 vehicles, no matter where the manager, field supervisor or dispatcher is at any given time, the City of Georgetown is now able to answer calls much faster and more efficiently than before, increasing customer service.
Download the full case study and learn how the City of Georgetown found a successful, reliable GPS tracking solution in FleetOutlook.