Avoiding Customer Care-less November 19th, 2010 by Doug Lane
I’m your customer, and your dishwasher has just decided to take on a second job cleaning my floors. But it’s not very good at it, and it’s spewed murky dish water (with the occasional old bacon bit mixed in) all over my beautiful ceramic tile. I call you. Your customer care representative, Dolores, tells me a service van will... Read More
Many Happy Returns November 5th, 2010 by Doug Lane
Nothing’s free in this world, and especially not in the current economy. With budgets getting tighter and incomes getting slimmer, you want to know that you’re getting what you pay for, especially if you’re going to incur an expense that can affect the entire company.
Maybe you’ve looked at GPS fleet tracking as a way to make your operations... Read More