Customer Success Stories
BP America
 Transporting more than 1.6 million barrels of oil, refined products, natural gas liquids, carbon dioxide and chemicals per day, BP America (BP) is the second largest liquids pipeline company in the United States. With 9,000 miles of pipelines owned and operated by BP or its subsidiaries, affiliates and joint ventures, keeping its drivers safe is critical to the company’s success. Using a Wireless Matrix solution, BP reduced adverse driver behavior by 66%.
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Lansing Board of Water & Light
 For Lansing BWL, providing reliable, high-quality utility services at the lowest possible cost came with multiple challenges, including realizing greater productivity without sacrificing operator safety or customer satisfaction. To accomplish more, the company needed greater insight into its operations. It determined that a Mobile Resource Management (MRM) solution could deliver results without sacrificing the qualities that had kept it in business for over a century.
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Mid-South Synergy
 Using Milsoft's Dispatch and Unplugged applications, Mid-South Synergy had control over its outage management challenges. But Mid-South needed real-time information on its service vehicles' locations in order to reduce outage times. With the addition of Wireless Matrix's solution, Mid-South Synergy realized better control over both its service needs and its technicians' locations.
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NewWave Communications
 Founded in 2002, NewWave Communications (NewWave) provides cable TV, internet and phone services to over 117,000 customers across six states. Focusing on tertiary markets, NewWave provides rural towns access to cable products ordinarily not available in smaller communities. As the company continued to grow its need for operational visibility increased. Using FleetOutlook’s reports and real-time GPS data, NewWave was able to identify inefficient practices and anticipates saving $175,000 during the first year of deployment.
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Time Warner Cable
 Time Warner had been using GPS devices and cell phones to pinpoint locations of a fleet of more than 435 vehicles. But because the GPS devices had to be docked with their batteries charged in order to transmit data, they proved to be an unreliable source of information. By deploying Wireless Matrix FleetOutlook, Time Warner gained real-time access to drivers' locations and arrivals, adding a greater deal of precision to scheduling.
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Trinity Valley Electric
 While TVEC uses a sophisticated Outage Management System (OMS) to administer their workload, they had trouble viewing their fleet. Locating service vehicles depended on technicians checking in to dispatchers via a Private Radio Network (PRN), and was limited by the availability of coverage. Implementing Wireless Matrix's solutions allows TVEC more control
over their operations, creating new opportunities to increase service levels and customer satisfaction.
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Vectren
 Vectren was relying on cellular voice and data services to dispatch technicians for service calls. The cellular data solution eventually proved unacceptable because it failed to deliver the coverage, flexibility, and reliability Vectren needed. With the improved communications reliability Vectren receives from Wireless Matrix, they are able to respond more quickly to emergencies, access accurate and timely data to standardize work practices, and serve their customers more effectively.
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Tomra
 In 2002, TOMRA was having difficulty locating and communicating with their fleet of technicians servicing Reverse Vending Machines (RVMs) throughout North America. As a result, operational costs such as fuel, labor, and maintenance were higher than necessary. With Wireless Matrix, TOMRA now has 100% coverage for two-way communications between dispatchers and
technicians, as well as to send and receive vehicle data from their fleet.
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Oncor
 ONCOR realized their existing communications system was incapable of supporting the demanding needs of their extensive service area. The private 2-way radio system they were using was both unreliable and expensive. Inability to communicate real-time with technicians made availability difficult to determine. By implementing Wireless Matrix's solutions, ONCOR can better monitor work performance in real time and reduce response time to customer calls.
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