Wireless Matrix Customer Services
Solutions build on your business goals.
Wireless Matrix understands no two customers have the same needs, and no one solution is ready-made. Our solutions, the connectivity and visibility they provide to your fleet, are only a few aspects of connecting you to your assets.
To realize all of the benefits a field service system can offer, it's critical that the complete solution, integration, deployment and operation support, meet your business goals.
Support That Goes Beyond Connectivity
Wireless Matrix has 17 years of experience developing and deploying complex field service solutions, and we've created a series of disciplines, operational steps and tools to ensure your success. Led by a knowledgeable team of qualified subject matter experts, these wireless service support elements will add tangible value to your solution.
Wireless Matrix Service Support includes:
“The broad based coverage provided by Wireless Matrix allows our field workers to remain in coverage at all times, able to receive communications dynamically from our dispatch operations.”
Daniel Bugher, Vice President of Information Technology, Vectren Energy
- Systems Integration: Integration with your existing applications.
- Implementation: Trained professionals managing the execution of the solution throughout your deployment.
- Best Practices: Consultative approach to teach your team how to get the most from the Wireless Matrix solutions.
- Development Support: Tools and technical expertise to enable your applications over our network.
- Solution Verification: Testing to verify all solution elements are operating as expected.
- Business Support Network Administration: An online resource allowing you to set up and manage the administration of your hardware, users and application.
- Network Operations Center, Software Operations Centers and Customer Care: 24/7 systems support to monitor operations, assist users and resolve issues with a sense of urgency.
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