Testimonials
Looking for a customer like you? Use the toolbar below to narrow your results:
It’s actually a
money maker for us.
We knew that ultimately we were going to implement a fleet management solution because it was going to have an impact on our ability to service our customers better. We didn’t break it down and say will it actually make us money. It’s kind of neat to see that in hard dollars and cents. It’s actually a money maker for us.
We’re using the software to help us see where people are driving, how they’re driving.
We have a scorecard we’ve created. We’re using the software to help us see where people are driving, how they’re driving ... to see if we can cut down on the number of miles we drive. As we cut that down, it makes our scorecard better.
It’s worth it.
For a dollar a day to know what’s going on with my truck, my driver, my time - it’s
worth it.
This has been able to narrow that down.
There’s a hundred excuses that you can have why a driver would disappear or why it would take more than two hours to do that normal hour and 45-minute run, and this has been able to narrow that down.
It’s more than paid for itself in just payroll time.
We can see exactly when they drive up on the job and when they leave the job, and if they leave for lunch we see that.
It’s just what’s needed today.
To do what we do without the system is a little bit like sweeping by hand. It’s just what’s needed today.
The software is extremely user friendly.
We’re able to dispatch our crews pretty efficiently because we can look at it and know exactly where they are.
It’s been one of the best things we’ve ever done.
The satisfaction level is above average. From an operations standpoint, everyone seems to be happy with it, especially during outage events. In my opinion, it’s been one of the best things we’ve ever done. Because outage durations have decreased, customers are happy. This makes the whole team happy, from management to operations to customer service.
It’s been very helpful to us.
Guys are picking jobs up because they know that they can’t just sit on the jobs they just finished, and sit there and wait.
The equipment is just outstanding.
Wireless Matrix, the equipment and the reliability of it is top notch. We’ve been in service two to three years, and I’ve not had a failed unit yet.
That type of data is invaluable.
Wireless Matrix makes it possible for TOMRA service managers to locate a technician, plot their route, know how fast they’re driving, how much time they’re dedicating to service, and where they’ve stopped along the way. That type of data is invaluable in helping us manage response times and optimize performance.
The slam dunk was the options they bring to the table.
The lure of Wireless Matrix was their ability to integrate seamlessly with our existing Outage Management System. But the slam dunk was the options they bring to the table. Even if I don’t need all their capabilities today, I know they’re there for when I need them in the future.
It was a significant benefit for our company.
In a recent storm in central Indiana, both cellular and land lines went down, making voice communications impossible. However, Vectren was still able to communicate with our fleet via text over satellite. It was a significant benefit for our company to be able to maintain operations during such a critical time for our customers and our state.
It allows us to monitor driver performance.
It allows us to monitor driver performance and get a feedback report to the driver, allowing him to improve on his performance. Other things that factor into why we use Wireless Matrix are the customer support we get, the tech support and the sales staff . . . all very good.