Testimonials
It’s actually a money maker for us.
“We knew that ultimately we were going to implement a fleet management solution because it was going to have an impact on our ability to service our customers better. We didn’t break it down and say will it actually make us money. It’s kind of neat to see that in hard dollars and cents. It’s actually a money maker for us.”
Larry Eby, Vice President of Operations, NewWave Communications
It's been one of the best things we've ever done.
“The satisfaction level is above average. From an operations standpoint, everyone seems to be happy with it, especially during outage events. In my opinion, it's been one of the best things we've ever done. Because outage durations have decreased, customers are happy. This makes the whole team happy, from management to operations to customer service.”
Kevin Diehl, System Operations Team Leader, Mid-South Synergy
The slam dunk was the options they bring to the table.
“The lure of Wireless Matrix was their ability to integrate seamlessly with our existing Outage Management System. But the slam dunk was the options they bring to the table. Even if I don't need all their capabilities today, I know they're there for when I need them in the future.”
Jeff Lane, Dispatch Manager, Trinity Valley Electric Cooperative
It was a significant benefit for our company.
“In a recent storm in central Indiana, both cellular and land lines went down, making voice communications impossible. However, Vectren was still able to communicate with our fleet via text over satellite. It was a significant benefit for our company to be able to maintain operations during such a critical time for our customers and our state.”
Susan Hanson, Workforce Management Systems Administrator, Vectren Energy Delivery
That type of data is invaluable.
“Wireless Matrix makes it possible for TOMRA service managers to locate a technician, plot their route, know how fast they're driving, how much time they're dedicating to service, and where they've stopped along the way. That type of data is invaluable in helping us manage response times and optimize performance.”
Jerry Daniel, Regional Vice President - Service, TOMRA
It's a fundamental shift.
“Being able to integrate fleet data with data from our other systems and generate reports is not only huge, it's a fundamental shift. The value of the intelligence that comes from these sophisticated capabilities can't be overstated.”
Brian Sickles, Director, Quality Control & Operations, Time Warner Cable - San Diego
It allows us to monitor driver performance.
“It allows us to monitor driver performance and get a feedback report to the driver, allowing him to improve on his performance. Other things that factor in to why we use Wireless Matrix are the customer support we get, the tech support and the sales staff . . . all very good.”
Joe Smolar, National Fleet Services Manager, U.S. Pipelines & Logistics, BP America
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