The final word in how you manage your solution should be yours.
Wireless Matrix is dedicated to enhancing the value of our customers’ businesses through the presentation and integration of location and time data to move key business metrics. A unique combination of technological leadership, advanced services, strong partnerships and vertical expertise positions us to successfully deliver high value solutions to field services companies.
Professional services are available to customers who have complex business requirements or who want to get the most out of integrated systems. These services include “White Glove” Post Deployment Services, Best Practices and Continuous Improvement.
White Glove Post Deployment Services
Every customer is different. Some have sizable technology departments and field operations centers where they can manage aspects of post deployment. Others need a partner to provide these services, leaving them to focus on running their core business, leveraging data and reports to drive the changes necessary to improve results.
At success management’s core are a host of advanced services to maximize ROI via best practices support. A key part of our offering is dedicated program managers with PMP certifications and systems consultants with Lean Six Sigma black belts. These subject matter experts work closely with you to analyze results, identify opportunities to improve metrics, implement change, benchmark, and track results.
Wireless Matrix implements quarterly software releases using cutting edge agile software development techniques. Our customers receive these updates at no additional charge, empowering them with the latest tool suite in fleet tracking software.
To learn more about best practices, download our whitepaper on Applying Lean Six Sigma to Mobile Operations.
The lure of Wireless Matrix was their ability to integrate seamlessly with our existing Outage Management System. But the slam dunk was the options they bring to the table. Even if I don’t need all their capabilities today, I know they're there for when I need them in the future.