Do your dispatchers use multiple monitors to track both work orders and the real-time location of vehicles? With the introduction of TechDirect from Wireless Matrix, you can reduce the need to “swivel chair” by using an integrated platform that combines both work order information with GPS data in one centralized view. Managing on-time service execution and schedule compliance is now just one click away.
TechDirect is an easy-to-use tool within FleetOutlook® for marrying workforce management data to the real-time locations of your mobile assets. TechDirect adds value to a traditional workforce management solution by overlaying key work order data from the workforce management application with real-time vehicle location intelligence on a single FleetOutlook map. By combining work order information with vehicle locations, dispatchers and field service managers can reduce the frequency with which they “swivel chair” between the workforce management application and FleetOutlook. TechDirect provides one centralized view for efficient routing, scheduling and dispatching.
Now more than ever you’ll have the visibility you need for smart decision-making to increase productivity, decrease operational costs and improve customer satisfaction.
- Reduce the need to swivel chair :: Decrease the lost productivity of switching between a workforce management application and FleetOutlook by using one centralized view causing less confusion and fewer mistakes.
- Manage your drivers :: efficiently and easily using one view that shows both vehicle data and work order data. Click on the vehicle icon to see GPS data, including driver and vehicle identification, current location and vehicle status (stopped, moving, idling). Click on the clipboard to see work order information, including job identification, job status and type, job time window and customer address.
- Stop relying on drivers to report back arrival and departure times :: Using TechDirect, you’ll have actual arrival and departure times based on real-time GPS data for accurate reporting and compliance.
Ready to increase your productivity and decrease your operating costs? Contact us today.
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