Utilities

Create a real-time, wireless link with your workforce.

Utilities have long realized the benefits of mobile computing systems to manage their mobile workforce. Now, with deregulation a reality and improving customer service paramount to growing the top and bottom lines, wireless workforce solutions have moved from beneficial to mission critical.

Wireless Matrix enables utilities to realize the ultimate advantages of their workforce management system by providing a real-time wireless link to the enterprise, enabling the availability of the field technician to the organization.

Increase availability. Increase customer satisfaction.

• Work can be scheduled on a dynamic basis, creating more efficient response to real-world situations, such as outages or unplanned events.
• Job status and messaging are conducted in real-time, allowing for enhanced ability to balance workload.
• Customer service is improved through better routing, scheduling and more current information about job progress.

Eliminate exceptions and wasted time.

Utilizing one communications platform that provides total wireless coverage eliminates the need for exception processes stemming from out-of-coverage areas.

In addition, the ability of technicians to receive work orders on the fly in the morning eliminates the need to stop at a branch office or depot. This streamlines operations and adds more productive time to each day.

Drive bottom line results.

Utilities that have deployed Wireless Matrix solutions enjoy the maximum benefits associated with a mobile computing system due to pervasive wireless data coverage, network quality of service and field technician availability.

Their greater utilization of assets, staff savings and ability to centralize dispatch operations drive bottom line results.

Utility companies deploy Wireless Matrix's solutions to:

• Schedule work more efficiently
• Increase customer satisfaction
• Improve process compliance
• Utilize vehicles in a more efficient manner

To see how we can enhance your utilities capabilities, contact Wireless Matrix today!