“ARRIS is primed to supply its premier workforce management solution
to the world's cable operators. The flexible design of WorkAssure with real-time
Automatic Vehicle Location will provide cable operators a reliable means for
tracking and routing, thereby fulfilling their goals to provide high customer
service satisfaction.”
Bailey Shewchuk, Vice President & General Manager, Assurance
Solutions Division, Media & Communication Systems, ARRIS Wireless Matrix partners with ARRIS to provide customers with fleet management,
dispatch and workforce management enhanced by the real-time location of fleet
vehicles.
ARRIS's WorkAssure is a suite of field service management tools that combine
the simplicity and sophistication of browser-based business applications
with real-time connectivity to the mobile workforce through wireless data
connections and mobile computing devices. By proactively managing service
delivery and network integrity, WorkAssure saves operators significant dollars,
evidenced by an average of 60 percent fewer repeat calls and a significant
reduction in the cost of truck rolls, most notably, follow-up truck rolls.
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