“TOA is all about time. Time management, time efficiency and respect for customer time. We put an end to customers waiting all-day for a service tech, while helping companies save millions in operating costs. By integrating our ETAdirect solution with Wireless Matrix, we’ll be able to provide our clients with the most precise real-time location information within our application and further enhance the fastest, most flexible and effective routing and scheduling system available on the market today.”
Yuval Brisker, CEO,
TOA Technologies TOA Technologies’ ETAdirect Solution Suite combines integrated field service and appointment management tools into one web-based, on-demand application. Powered by a proprietary Customer Appointment Management (CAMTM) Engine, ETAdirect delivers a flexible and efficient appointment scheduling system that is revolutionizing the on-site customer service, delivery and installation process with a customer-centric approach. This patent-pending predictive technology analyzes every aspect of the service delivery process to precisely determine service times. And the ETAdirect Solution Suite provides real-time appointment tracking along with proactive customer updates through automated calls and text messages.
By combining GPS data from Wireless Matrix with ETAdirect, dispatchers have real-time location-based data to optimize customer service, scheduling and routing. The integration of the two companies’ products delivers a wealth of management information to joint customers, including schedule compliance, work order information, time sheet verification, alerts and reports. The result - increased customer satisfaction and field service productivity gains.
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