What’s Your Challenge?

On Time Service

The Challenge:

In a highly competitive market, customer service is a twin challenge. Failing to meet service commitments, SLAs and extended service outages contribute to customer dissatisfaction and attrition; but you also need to ensure compliance with business rules that safeguard your drivers/technicians in potentially hazardous situations. How do you provide dynamic, timely service while minimizing hazards and keeping your assets operating by the book?

The Solution:

Knowing where your drivers/technicians are, if they're on schedule, and when they're expected to arrive at a job can enhance your service. With Wireless Matrix's FleetOutlook, you can see at a glance where your technicians are, identify vehicles that can provide schedule coverage to meet at-risk commitments, and proactively coordinate resources to accomplish your workload. You can also ensure technicians are aware of each other's locations and operating in compliance with critical work rules.

The Value:

Increased service responsiveness, fewer trips to resolve issues and the meeting of service level agreements to customers directly result in improvement in overall customer satisfaction and supports the ability to retain customers. In the process, you can potentially reduce accidents in the field and identify and eliminate non-compliant operations or work practices.