Electric Cooperatives
Simplify solutions, improve customer service and reduce costs.
A critical service outage can wreck havoc with a rural electric cooperative. Already operating on tight budgets and often serving sparsely populated areas, co-ops may need to cover a lot of ground to resolve a loss of power. Coordinating resources to restore customer services can challenge a fleet already spread thin and armed only with trucks and maps.
But co-ops have more riding on their operations than just customer service. The people co-ops serve are also their members, with a critical stake in the cost of operations and managing expenses. In this regard, outages are a one-two punch: the inconvenience of lost service and the loss of revenue for every minute an outage lasts.
Co-ops need fleet solutions that keep them connected to their vehicles and show them who's closest to an outage area. They need tools to coordinate resources and maximize effectiveness - tools that work seamlessly with existing applications and require minimal technical effort to deploy.
“The satisfaction level is above average. From an operations standpoint, everyone seems to be happy with it, especially during outage events. In my opinion, it's been one of the best things we've ever done. Because outage durations have decreased, customers are happy. This makes the whole team happy, from management to operations to customer service.” Kevin Diehl, System Operations Team Leader, Mid-South Synergy
Wireless Matrix's solutions power critical business drivers for co-ops:
- Automated Vehicle Location (AVL) mapping and reports display real-time vehicle location and status.
- Vehicle operation and activity reports track asset utilization and indicate improvements and scheduled maintenance
- Greater communications connectivity increases vehicle coverage area for both AVL and mobile work management applications
- Data feeds provide critical information to other Computer Information Systems (CIS) / Outage Management System (OMS) applications
Wireless Matrix is fully integrated with Milsoft's Dispatch and Unplugged OMS applications, and is also a participant in the MultiSpeak initiative. MultiSpeak ensures integrated functionality between FleetOutlook and applications from other leading companies serving the needs of co-ops. These integrations provide reduced complexity and shorten the time to deploy FleetOutlook, improving your return on investment.
Field service companies deploy Wireless Matrix's solutions to:
- Improve schedule efficiencies during outages to better direct technicians based on real-time fleet location
- Decrease outage times
- Reduce vehicle idle time and fuel consumption for improved bottom-line cost
- Complete more work through greater vehicle visibility
- Increase customer service levels and member satisfaction
To see how we can enhance your electric cooperatives capabilities, contact Wireless Matrix today!
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