CSG integrated with Wireless Matrix’s FleetOutlook application to provide real-time location of vehicles to enhance the dispatch and customer management features of their Workforce Express.

CSG’s Workforce Express suite helps businesses turn in-field delivery, installation and service efforts into a competitive differentiator. With the rising importance of self-service channels, field personnel provide a key touch point and often represent the only human interaction a customer experiences.

The right personnel - at the right place - at the right time. CSG’s suite helps to ensure that dispatchers send the right person to serve the customer’s need, reduce missed or late appointments and manage other oversights that might tarnish the customer experience. The fully integrated application suite manages all field-force activities, from the call center through dispatch and out on the road. Businesses benefit from greater productivity and operational efficiency as their workforce is able to serve more customers.