CSG integrated with Wireless Matrix’s FleetOutlook application
to provide real-time location of vehicles to enhance the dispatch and
customer management features of their Workforce Express.
CSG’s
Workforce Express suite helps businesses turn in-field delivery,
installation and service efforts into a competitive differentiator.
With the rising importance of self-service channels, field personnel
provide a key touch point and often represent the only human interaction
a customer experiences.
The right personnel - at the right place - at the right time. CSG’s
suite helps to ensure that dispatchers send the right person to serve
the customer’s need, reduce missed or late appointments and manage
other oversights that might tarnish the customer experience. The fully
integrated application suite manages all field-force activities, from
the call center through dispatch and out on the road. Businesses benefit
from greater productivity and operational efficiency as their workforce
is able to serve more customers.
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