PeakView Solutions provides automated productivity tools to cable television operators and contractors including workforce management, rate management, system diagnostic and IVR integration. Its TechView workforce management solution allows technicians and contractors to access billing systems, work orders, inventory and activate hardware all from a wireless handheld device. In contrast, DispatchView provides dispatchers and supervisors insight into field operations from their office or computer. When combined the two systems provide cable companies operational visibility at all levels of its structure, allowing them to optimize their service chain and field productivity.

By integrating real-time GPS data from Wireless Matrix with PeakView Solutions’ workforce management solution, cable operators and contractors have a powerful tool to optimize customer service/ETAs, scheduling and routing. Combining the two systems not only provides dispatchers the real-time location of technicians, but also gives them access to the technicians’ workload and work orders statuses to better manage the customer experience.