“TOA is all about time. Time management, time efficiency and respect for customer time. We put an end to customers waiting all-day for a service tech, while helping companies save millions in operating costs. By integrating our ETAdirect solution with Wireless Matrix, we’ll be able to provide our clients with the most precise real-time location information within our application and further enhance the fastest, most flexible and effective routing and scheduling system available on the market today.”
Yuval Brisker, CEO -
TOA Technologies TOA Technologies’ ETAdirect Solution Suite combines integrated field service and appointment management tools into one web-based, on-demand application. Powered by a proprietary Customer Appointment Management (CAMTM) Engine, ETAdirect delivers a flexible and efficient appointment scheduling system that is revolutionizing the on-site customer service, delivery and installation process with a customer-centric approach. This patent-pending predictive technology analyzes every aspect of the service delivery process to precisely determine service times. And the ETAdirect Solution Suite provides real-time appointment tracking along with proactive customer updates through automated calls and text messages.
By combining GPS data from Wireless Matrix with ETAdirect, dispatchers have real-time location-based data to optimize customer service, scheduling and routing. The integration of the two companies’ products delivers a wealth of management information to joint customers, including schedule compliance, work order information, time sheet verification, alerts and reports. The result - increased customer satisfaction and field service productivity gains.
|
|
